Many people do not want to know about problems. They see them as evidence of failure, something to be hidden, not to be discussed in polite company. Yet, on a personal level, or as a manager, problems are treasures – you need them.
Other than by solving problems, how else can you demonstrate that you (or your organisation) are improving? No problems to solve – no chance of improvement. Dead in the water!
The worst thing to hear is no problems, ‘Everything is fine’ – scary stuff.
Naturally, one hopes not to keep on ‘solving’ the same old problem.
